Privacy Policy

Raj Yamaha Motors ("we", "us", or "our") is an authorized Yamaha two-wheeler dealership operating at Vaishali Nagar and Raja Park, Jaipur, Rajasthan, India. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us in person.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

1. Information We Collect

We collect information you voluntarily provide to us when you:

• Fill out an enquiry or test ride booking form on our website
• Contact us via phone, WhatsApp, or email
• Visit our showrooms and provide details for a purchase, service, or finance application
• Register for promotional offers or EMI schemes

The types of personal information we may collect include:

• Identity data: Full name, date of birth (for finance/insurance purposes)
• Contact data: Mobile number, email address, residential address
• Transaction data: Details of vehicles purchased or serviced, payment history
• Technical data: IP address, browser type, and pages visited (collected automatically via standard web server logs)
• Vehicle data: Registration number, chassis number, engine number (for service records)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and schedule test rides
• To process vehicle purchases, service bookings, and warranty registrations
• To assist with finance, insurance, and EMI applications on your behalf
• To send you relevant offers, service reminders, and promotional communications (only where you have consented)
• To comply with legal obligations under Indian law, including GST, RTO documentation, and insurance regulations
• To improve our website and services based on usage patterns

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Sharing of Information

We may share your information with trusted third parties only where necessary:

• India Yamaha Motor Pvt. Ltd. — for warranty registration, service campaigns, and product recall notifications
• Banks and NBFCs — for processing vehicle finance and loan applications at your request
• Insurance companies — to facilitate two-wheeler insurance at the time of purchase
• RTO / Government authorities — for vehicle registration and compliance as required by law
• Formspree Inc. — our website enquiry form processor (processes your submitted form data)

All third parties are required to handle your data in accordance with applicable data protection laws.

4. Data Retention

We retain customer data for as long as necessary to fulfil the purposes outlined in this policy, including for the purposes of satisfying legal, accounting, or regulatory requirements. Typically:

• Sales and purchase records: 7 years (as required under Indian tax law)
• Service records: Duration of vehicle ownership plus 3 years
• Website enquiry data: 12 months

5. Cookies and Website Analytics

Our website may use basic session cookies to ensure proper functionality. We do not use third-party tracking or advertising cookies. No personal data is stored in cookies on our website. If you access our website from a mobile device, standard device information may be logged by our hosting provider (AWS Amplify) for security purposes.

6. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Our staff with access to customer data are bound by confidentiality obligations and receive appropriate training on data handling.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where we have no legitimate reason to retain it
• Withdraw consent for marketing communications at any time
• Lodge a complaint with us if you believe your data has been mishandled

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites, including the official India Yamaha Motor website and Google Maps. We are not responsible for the privacy practices of these third-party sites and encourage you to review their respective privacy policies.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: neerajs@rajmotors.co.in  |  rajyamahamotors@gmail.com
• Phone / WhatsApp: +91-9799909126
• Address: 1/464 A, Chitrakoot Marg, Vaishali Nagar, Jaipur – 302021, Rajasthan, India